Reduction in tracking-related inquiries
-40% to -80% based on similar projectsManaged service
Managed order confirmation and tracking system
This is a managed custom software workflow, not a standalone tracking chatbot subscription. FRAI builds or takes control of the software, then manages hosting, monitoring, support, maintenance and improvements. The workflow confirms orders, sends status notifications and lets customers check shipments.
Custom software built, operated, and improved by FRAI. AI is included only where it improves a defined workflow.
WhatsApp tracking
Real-time updates 24/7Automatic order confirmation
Instant confirmation after purchase01 — The constraint
What we solve
Recognize the operational friction before choosing another tool.
- 01
Customers constantly asking for tracking updates.
- 02
Support overwhelmed with order tracking requests.
- 03
Confusing or unclear external tracking pages.
- 04
Lack of automated shipping notifications.
- 05
Poor visibility on shipping progress and unreported delays.
02 — The system
What this logistics chatbot does for you
Designed as a maintainable operating capability, not a disconnected feature.
01
Automatic order confirmation & real-time tracking
The chatbot sends automatic order confirmation, displays real-time status and acts as an order status chatbot with internal tracking that doesn’t rely on external carrier links. Ideal as a replacement for classic tracking pages like Correos Tracking or SEUR Tracking.
02
WhatsApp shipping tracking
Customers can check their shipment directly through WhatsApp: prepared, shipped, in transit, out for delivery or delivered. Includes WhatsApp delivery notifications for every shipment update — perfect for WhatsApp order tracking and customer reassurance.
03
Tools for day-to-day logistics operations
The chatbot can create incidents, manage returns, resend invoices, request photos, modify addresses (when possible) or mark failed deliveries. Fully automated delivery notifications and detailed updates included.
04
Integrated with logistics systems & ERP
Compatible with SEUR, GLS, Correos, UPS, DHL, Amazon Shipping, Sendcloud and ERPs such as Odoo, Zoho or custom systems. Improves your shipping visibility by combining ERP and carrier data into a single real-time view.
05
Infrastructure managed by FRAI
Servers, order sync, logs, security and 24/7 notification systems. No setup or maintenance required: FRAI handles everything.
03 — Delivery
How we start your project
A visible sequence from scope to operation, with responsibility clear at every step.
- 01
Click on “Start your project”
We review your current tracking and order confirmation system.
- 02
Meeting with a FRAI developer
We define integrations with your ERP, carriers and communication channels (WhatsApp, email, web).
- 03
You receive a clear proposal
Includes logistics integrations, internal tools, infrastructure and timelines.
- 04
Proposal review
We adjust priorities focusing on the most critical shipping states and notifications.
- 05
Approval and contract
Access is formalized and integration begins.
- 06
We start the project
Development of tools, confirmation flows, tracking, automations and QA.
04 — Commercial signal
Expected results
Operating indicators and targets are defined against your baseline, scope, and measurement period.
Reduction in tracking-related inquiries
WhatsApp tracking
Automatic order confirmation
Improved shipping visibility
Infrastructure
05 — Operating fit
Where the service connects and creates value
Integrations & capabilities
Connected systems and capabilities
- 01
Ecommerce platforms: Shopify, WooCommerce, Prestashop
- 02
AfterShip, Klaviyo, Sendcloud (as comparable alternatives)
- 03
Carriers: Correos, SEUR, GLS, DHL, UPS, Amazon Shipping
- 04
ERPs: Odoo, Holded, Zoho Inventory
- 05
WhatsApp Business API (WhatsApp tracking)
- 06
Airtable, Baserow, Google Sheets
- 07
n8n, Make, Zapier, internal APIs
- 08
Infrastructure managed by FRAI
Best-fit use cases
- 01
Order tracking through WhatsApp or web.
- 02
Shipping tracking with detailed statuses.
- 03
Automatic notifications for every status update.
- 04
Automatic management of logistics incidents.
- 05
Instant order confirmation after purchase.
- 06
Fully automated WhatsApp shipping tracking.
06 — Commercial boundary
Where this service fits — and where it does not
A useful service page should make the buying boundary explicit before a proposal is discussed.
Best fit
- 01
Merchants with reliable carrier or order-status integrations and high tracking volume.
- 02
Post-purchase workflows that need proactive notifications and exception handling.
Not the right fit
- 01
Stores without a dependable order-status source.
- 02
General product discovery, returns support or pre-purchase assistance.
07 — Applied contexts
Examples by sector
The same operating logic, adapted to the constraints and decisions of each sector.
Ecommerce
WhatsApp tracking, automated shipping updates and simple return management.
Fashion
Delivery alerts, status updates and clear shipping visibility.
Electronics
Detailed tracking and automatic incident management.
Food & groceries
Real-time tracking for urgent or temperature-sensitive deliveries.
Retail
Unified tracking for orders from stores and warehouses.
Industry
Complex tracking with automated logistics documentation.
08 — Decision support
Comparisons
A practical view of what changes when the service is built around your workflow.
Standard tracking vs logistics chatbot
- Traditional tracking: external link — Logistics chatbot: conversational tracking.
- Basic tracking: limited info — Chatbot: ERP + carrier data combined.
- Traditional tracking: passive — Chatbot: automatic shipping notifications.
AfterShip / Klaviyo vs FRAI solution
- AfterShip: external tracking — FRAI: direct integration with your systems.
- Klaviyo: mass emails — FRAI: real-time individual queries.
- Both: no internal tools — FRAI: custom tools (incidents, returns, address changes).
Human support vs chatbot
- Human: overloaded — Chatbot: automation 24/7.
- Human: slow — Chatbot: instant response.
- Human: repetitive tasks — Chatbot: fully automated.
09 — Before we start
Frequently asked questions
Direct answers to the questions that usually determine fit, scope, and responsibility.
01Can it provide real-time order tracking?+
Yes. The chatbot checks your ERP or carrier to provide live shipping updates.
02Does it send automatic shipping notifications?+
Yes. Alerts are sent whenever the order changes status.
03Does it work with WhatsApp tracking?+
Yes. Customers can check their order and receive notifications via WhatsApp.
04Is it GDPR compliant?+
Yes. All processing is secure and authorized.
05Can it manage returns?+
Yes. We build tools to initiate returns and generate labels.
06How long does implementation take?+
Between 1 and 3 weeks depending on integrations.
07Which logistics systems can it check?+
Correos, SEUR, GLS, DHL, UPS, Amazon Shipping, custom ERPs and more.
The operating boundary
Deliver clear, automatic shipping tracking to your customers
A logistics chatbot that confirms orders, tracks shipments and sends automated real-time notifications — all running on FRAI-managed infrastructure.
No generic package. No disconnected pilot. One accountable path from scope to operation.