A logistics chatbot designed for real-time order tracking, shipping visibility, delivery notifications and WhatsApp tracking automation. Ideal for ecommerce brands looking to implement post-purchase automation and reduce support load. Confirms orders instantly, sends automatic status notifications and lets customers check shipments at any time. More flexible than AfterShip or Klaviyo. FRAI builds the full system and manages all infrastructure.
What we solve
The chatbot sends automatic order confirmation, displays real-time status and acts as an order status chatbot with internal tracking that doesn’t rely on external carrier links. Ideal as a replacement for classic tracking pages like Correos Tracking or SEUR Tracking.
Customers can check their shipment directly through WhatsApp: prepared, shipped, in transit, out for delivery or delivered. Includes WhatsApp delivery notifications for every shipment update — perfect for WhatsApp order tracking and customer reassurance.
The chatbot can create incidents, manage returns, resend invoices, request photos, modify addresses (when possible) or mark failed deliveries. Fully automated delivery notifications and detailed updates included.
Compatible with SEUR, GLS, Correos, UPS, DHL, Amazon Shipping, Sendcloud and ERPs such as Odoo, Zoho or custom systems. Improves your shipping visibility by combining ERP and carrier data into a single real-time view.
Servers, order sync, logs, security and 24/7 notification systems. No setup or maintenance required: FRAI handles everything.
Kickoff process
6 clear steps: you start with one click, one key call, and we handle the rest.
We review your current tracking and order confirmation system.
We define integrations with your ERP, carriers and communication channels (WhatsApp, email, web).
Includes logistics integrations, internal tools, infrastructure and timelines.
We adjust priorities focusing on the most critical shipping states and notifications.
Access is formalized and integration begins.
Development of tools, confirmation flows, tracking, automations and QA.
Reduction in tracking-related inquiries
-40% to -80% based on similar projects
WhatsApp tracking
Real-time updates 24/7
Automatic order confirmation
Instant confirmation after purchase
WhatsApp tracking, automated shipping updates and simple return management.
Delivery alerts, status updates and clear shipping visibility.
Detailed tracking and automatic incident management.
Real-time tracking for urgent or temperature-sensitive deliveries.
Unified tracking for orders from stores and warehouses.
Complex tracking with automated logistics documentation.
Comparisons
Traditional tracking: external link
Logistics chatbot: conversational tracking.
Basic tracking: limited info
Chatbot: ERP + carrier data combined.
Traditional tracking: passive
Chatbot: automatic shipping notifications.
AfterShip: external tracking
FRAI: direct integration with your systems.
Klaviyo: mass emails
FRAI: real-time individual queries.
Both: no internal tools
FRAI: custom tools (incidents, returns, address changes).
Human: overloaded
Chatbot: automation 24/7.
Human: slow
Chatbot: instant response.
Human: repetitive tasks
Chatbot: fully automated.
Yes. The chatbot checks your ERP or carrier to provide live shipping updates.
Yes. Alerts are sent whenever the order changes status.
Yes. Customers can check their order and receive notifications via WhatsApp.
Yes. All processing is secure and authorized.
Yes. We build tools to initiate returns and generate labels.
Between 1 and 3 weeks depending on integrations.
Correos, SEUR, GLS, DHL, UPS, Amazon Shipping, custom ERPs and more.
A logistics chatbot that confirms orders, tracks shipments and sends automated real-time notifications — all running on FRAI-managed infrastructure.