Reduction in response times
-70% to -95% based on similar projectsManaged service
Managed WhatsApp support that keeps working after launch
This is a managed custom software workflow, not a standalone WhatsApp chatbot subscription. FRAI builds or takes control of the software, then manages hosting, monitoring, support, maintenance and improvements. The workflow covers answers, order checks, ticket creation and human handoff.
Support automation
30% to 60% of inquiries resolved without human agentsAvailability
Automated WhatsApp support 24/701 — The constraint
What we solve
Recognize the operational friction before choosing another tool.
- 01
High volume of WhatsApp inquiries with no way to respond quickly.
- 02
Customers expecting WhatsApp support but not receiving instant answers.
- 03
Slow manual processes that could be automated (order status, returns, incidents).
- 04
Fragmented support across email, phone and WhatsApp.
- 05
Difficulty scaling support without constantly hiring more agents.
02 — The system
What this managed WhatsApp support system does for you
Designed as a maintainable operating capability, not a disconnected feature.
01
Automated WhatsApp support 24/7
An AI WhatsApp chatbot for customer support that answers questions instantly. Handles shipping, returns, payments, warranties and FAQs. Much faster and more scalable than using Intercom WhatsApp or Manychat for support alone. It powers modern WhatsApp conversational support, reducing wait times and improving customer satisfaction.
02
Tools connected to your support systems
The chatbot can look up orders, trigger returns, create tickets in your helpdesk, validate warranties and alert a human agent when needed. Perfect for companies that want a fully automated WhatsApp helpdesk connected to their systems.
03
Official integration with WhatsApp Business API
Compatible with Twilio, Gupshup and Zenvia. Verified conversations, approved templates and omnichannel support. Unlike Landbot, it can update orders, create tickets and trigger workflows in your internal systems.
04
Full infrastructure managed by FRAI
FRAI manages servers, security, logs, workflow engines and monitoring. High speed, low latency and automatic scaling for large customer volumes without performance issues.
05
Built specifically for customer support
The chatbot uses your tone of voice, your policies, your processes and your integrations. It becomes your own ‘WhatsApp customer service AI’, tailored to how your support team works.
03 — Delivery
How we start your project
A visible sequence from scope to operation, with responsibility clear at every step.
- 01
Click on “Start your project”
We ask what you want to automate: support, tickets, orders, returns and more.
- 02
Meeting with a FRAI developer
We define the tools, integrations and support flows your company needs in WhatsApp.
- 03
You receive a clear proposal
Includes integrations, WhatsApp API setup, custom tools and infrastructure scope.
- 04
Proposal review
We adjust scope and priorities so the project fits your operations and support goals.
- 05
Approval and contract
We formalize the agreement and prepare technical access and configuration.
- 06
We start the project
FRAI implements the system, tools, security, integrations and testing before launch.
04 — Commercial signal
Expected results
Operating indicators and targets are defined against your baseline, scope, and measurement period.
Reduction in response times
Support automation
Availability
Reduction in repetitive tickets
Infrastructure
05 — Operating fit
Where the service connects and creates value
Integrations and capabilities
Connected systems and capabilities
- 01
WhatsApp Business API (Twilio, Gupshup, Zenvia)
- 02
Alternative to Intercom WhatsApp, Landbot, Manychat
- 03
Ticketing systems: Zendesk, Freshdesk, HubSpot, Zoho
- 04
ERPs and order management systems
- 05
CRMs and customer databases
- 06
Returns and warranty validation workflows
- 07
Airtable, Baserow, Google Sheets
- 08
APIs, Webhooks, n8n, Make, Zapier
- 09
Infrastructure fully managed by FRAI
Best-fit use cases
- 01
WhatsApp customer support chatbot to handle frequent questions.
- 02
Automating WhatsApp support for order status and tracking.
- 03
Creating support tickets in Zendesk/Freshdesk directly from WhatsApp.
- 04
WhatsApp helpdesk with warranty validation flows.
- 05
Managing returns through WhatsApp with no human intervention.
- 06
Customer service on WhatsApp powered by AI (WhatsApp customer service AI).
06 — Commercial boundary
Where this service fits — and where it does not
A useful service page should make the buying boundary explicit before a proposal is discussed.
Best fit
- 01
Repeated support requests already arriving through WhatsApp.
- 02
Workflows with clear human handover, ticketing or order-check rules.
Not the right fit
- 01
Omnichannel ecommerce discovery or a replacement for the full support team.
- 02
Sensitive cases that cannot use an approved WhatsApp workflow.
07 — Applied contexts
Examples by sector
The same operating logic, adapted to the constraints and decisions of each sector.
Ecommerce
Order status, returns, incidents and warranties handled through automated WhatsApp support.
Services
Appointment management, client validation and document delivery via WhatsApp.
Education
Student support, reminders and FAQ resolution using WhatsApp automation.
Healthcare
Reminders, documentation, appointment validation and basic automated support.
Logistics
Automated WhatsApp tracking, incident intake, and customer self-service at any time. Human response coverage is defined in the agreement.
Telecommunications
Resolution of basic issues, ticket creation and data validation via WhatsApp.
08 — Decision support
Comparisons
A practical view of what changes when the service is built around your workflow.
Traditional email vs WhatsApp chatbot
- Email: slow response times — WhatsApp: instant support.
- Email: long, fragmented threads — WhatsApp: clear conversational flows.
- Email: no real-time actions — Chatbot: creates tickets and checks orders on demand.
Basic chatbot vs chatbot with tools
- Basic: only replies — With tools: acts inside your systems.
- Basic: fixed, rigid flows — With tools: dynamic workflows connected to ERP and CRM.
- Basic: limited automation — With tools: deep automation of support processes.
Landbot / Manychat vs managed support with FRAI
- Landbot: mostly static flows — FRAI: AI + tools connected to your internal systems.
- Manychat: simple marketing sequences — FRAI: complex support workflows with internal data.
- Visual bots: limited system access — FRAI: orders, tickets and returns handled from WhatsApp.
09 — Before we start
Frequently asked questions
Direct answers to the questions that usually determine fit, scope, and responsibility.
01Does it work with WhatsApp Business API?+
Yes. It is compatible with Twilio, Gupshup and Zenvia, with official conversations and full WhatsApp compliance.
02Can it act as a WhatsApp customer support chatbot?+
Yes. That is exactly what it is designed for: automating WhatsApp support with AI and internal tools.
03Can it check order status?+
Yes, via tools connected to your ERP or order management system.
04Is it GDPR compliant?+
Yes. With encryption, controlled retention and restricted access to data.
05What technical access do you need?+
API access to orders, customers or tickets. Nothing else.
06How long does implementation take?+
Between 1 and 3 weeks depending on integrations and required tools.
07Can it escalate a conversation to a human agent?+
Yes. It can transfer the conversation or notify an agent in real time.
08Does it work in multiple languages?+
Yes. Spanish, English, Italian and other languages.
The operating boundary
Automate your support and handle WhatsApp without effort
The WhatsApp chatbot for businesses provides continuous automated customer support, handles orders and tickets, and runs on FRAI-managed infrastructure. Human response coverage is defined in the agreement. Available in Spain, Italy and LATAM.
No generic package. No disconnected pilot. One accountable path from scope to operation.