A WhatsApp support system for businesses that need reliable customer-service automation: answers, order checks, ticket creation, human handoff, monitoring, maintenance and monthly improvements. FRAI builds and runs the operating layer.
What we solve
An AI WhatsApp chatbot for customer support that answers questions instantly. Handles shipping, returns, payments, warranties and FAQs. Much faster and more scalable than using Intercom WhatsApp or Manychat for support alone. It powers modern WhatsApp conversational support, reducing wait times and improving customer satisfaction.
The chatbot can look up orders, trigger returns, create tickets in your helpdesk, validate warranties and alert a human agent when needed. Perfect for companies that want a fully automated WhatsApp helpdesk connected to their systems.
Compatible with Twilio, Gupshup and Zenvia. Verified conversations, approved templates and true omnichannel support. Unlike Landbot, it can perform real actions connected to your internal systems and workflows.
FRAI manages servers, security, logs, workflow engines and monitoring. High speed, low latency and automatic scaling for large customer volumes without performance issues.
The chatbot uses your tone of voice, your policies, your processes and your integrations. It becomes your own ‘WhatsApp customer service AI’, tailored to how your support team works.
Kickoff process
6 clear steps: you start with one click, one key call, and we handle the rest.
We ask what you want to automate: support, tickets, orders, returns and more.
We define the tools, integrations and support flows your company needs in WhatsApp.
Includes integrations, WhatsApp API setup, custom tools and infrastructure scope.
We adjust scope and priorities so the project fits your operations and support goals.
We formalize the agreement and prepare technical access and configuration.
FRAI implements the system, tools, security, integrations and testing before launch.
Reduction in response times
-70% to -95% based on similar projects
Support automation
30% to 60% of inquiries resolved without human agents
Availability
Automated WhatsApp support 24/7
Order status, returns, incidents and warranties handled through automated WhatsApp support.
Appointment management, client validation and document delivery via WhatsApp.
Student support, reminders and FAQ resolution using WhatsApp automation.
Reminders, documentation, appointment validation and basic automated support.
Tracking, incidents and 24/7 WhatsApp customer service for shipments.
Resolution of basic issues, ticket creation and data validation via WhatsApp.
Comparisons
Email: slow response times
WhatsApp: instant support.
Email: long, fragmented threads
WhatsApp: clear conversational flows.
Email: no real-time actions
Chatbot: creates tickets and checks orders on demand.
Basic: only replies
With tools: acts inside your systems.
Basic: fixed, rigid flows
With tools: dynamic workflows connected to ERP and CRM.
Basic: limited automation
With tools: deep automation of support processes.
Landbot: mostly static flows
FRAI: AI + tools connected to your internal systems.
Manychat: simple marketing sequences
FRAI: complex support workflows with internal data.
Visual bots: few real actions
FRAI: real operations (orders, tickets, returns) from WhatsApp.
Yes. It is compatible with Twilio, Gupshup and Zenvia, with official conversations and full WhatsApp compliance.
Yes. That is exactly what it is designed for: automating WhatsApp support with AI and internal tools.
Yes, via tools connected to your ERP or order management system.
Yes. With encryption, controlled retention and restricted access to data.
API access to orders, customers or tickets. Nothing else.
Between 1 and 3 weeks depending on integrations and required tools.
Yes. It can transfer the conversation or notify an agent in real time.
Yes. Spanish, English, Italian and other languages.
The WhatsApp chatbot for businesses that delivers 24/7 customer support, performs real actions and runs on FRAI-managed infrastructure. Available in Spain, Italy and LATAM.