Direct reservations without commission
+30% to +70% vs external platformsManaged service
Managed restaurant reservations for WhatsApp and web
This is a managed custom software workflow, not a standalone reservation platform subscription. FRAI builds or takes control of the software, then manages hosting, monitoring, support, maintenance and improvements. The workflow handles bookings, capacity rules and confirmations without intermediaries.
Automatic reservations 24/7
Via WhatsApp and webReduce no-shows in restaurants
-10% to -30% thanks to reminders01 — The constraint
What we solve
Recognize the operational friction before choosing another tool.
- 01
Restaurants losing money due to commission fees from platforms like TheFork.
- 02
Phones overwhelmed with calls just to manage reservations.
- 03
No simple and direct online reservation system.
- 04
WhatsApp reservations without tracking, structure or clear rules.
- 05
Human errors when writing down tables or overbooking.
02 — The system
What this chatbot does for you
Designed as a maintainable operating capability, not a disconnected feature.
01
Automatic, commission-free reservations
A restaurant reservation system that works 24/7 through WhatsApp and the web. Guests choose a date and time, and the system confirms automatically without commissions or intermediaries.
02
Tools connected to your dining room
We build internal tools to control capacity, manage terrace/indoor seating, block time slots, handle groups and respect shifts. Much more flexible than traditional restaurant booking software.
03
Automatic confirmations and reminders
The system confirms reservations, sends reminders, requests reconfirmation and reduces no-shows. Ideal for direct bookings via WhatsApp or your website.
04
Integration with Odoo and existing systems
Integrates seamlessly with Odoo, Google Sheets, Airtable, calendars or in-house systems. It can coexist with TheFork or partially replace it to drive more direct, commission-free reservations.
05
Infrastructure managed by FRAI
FRAI manages servers, security, WhatsApp Business API, availability logic, logs and orchestration. You focus on your restaurant, not the technical stack.
03 — Delivery
How we start your project
A visible sequence from scope to operation, with responsibility clear at every step.
- 01
Click on “Start your project”
We analyze your current reservation process and capacity limits.
- 02
Meeting with a FRAI developer
We define capacity rules, limits, shifts and preferences based on your restaurant.
- 03
You receive a clear proposal
It includes chatbot, reservation engine, integrations, infrastructure and timelines.
- 04
Proposal review
We adjust priorities around your operating requirements and seasonal demand.
- 05
Approval and contract
We formalize the agreement and prepare the technical environment.
- 06
We start the project
We configure the online reservation system, availability rules and representative booking scenarios.
04 — Commercial signal
Expected results
Operating indicators and targets are defined against your baseline, scope, and measurement period.
Direct reservations without commission
Automatic reservations 24/7
Reduce no-shows in restaurants
Workload
Infrastructure
05 — Operating fit
Where the service connects and creates value
Integrations and capabilities
Connected systems and capabilities
- 01
Reservation engine via WhatsApp (WhatsApp Business API)
- 02
Online reservation systems and web forms
- 03
Full integration with Odoo
- 04
Airtable, Baserow, Google Sheets
- 05
Simple POS and floor management systems
- 06
n8n, Make, Zapier for additional automations
- 07
Restaurant reservation software as a partial alternative to TheFork
- 08
Infrastructure managed by FRAI
Best-fit use cases
- 01
Direct WhatsApp reservations with zero commission.
- 02
Online booking system on your website with no intermediaries.
- 03
Automatic reconfirmations to reduce no-shows.
- 04
Dynamic waiting lists and shift-based capacity management.
- 05
Automatic management of group bookings and preferences.
- 06
Partial replacement of TheFork to increase direct reservations.
06 — Commercial boundary
Where this service fits — and where it does not
A useful service page should make the buying boundary explicit before a proposal is discussed.
Best fit
- 01
Restaurants with explicit capacity, shift, table and group-booking rules.
- 02
Operators seeking direct web or WhatsApp reservations without marketplace commission.
Not the right fit
- 01
A generic appointment calendar reused without restaurant capacity logic.
- 02
Restaurants that depend on marketplace demand more than direct bookings.
07 — Applied contexts
Examples by restaurant type
The same operating logic, adapted to the constraints and decisions of each sector.
Lunch menu restaurant
Fast WhatsApp reservations and automatic shift control.
Fine dining restaurant
Commission-free online reservation system with elegant reminders and waiting lists.
Pizzerias and casual dining
Fast reservation engine, ideal for peak hours.
Premium restaurants
Precise capacity control, guest preferences and personalized confirmations.
Multi-location restaurants
Chatbot that routes bookings to the right location based on availability.
Bars with table areas
Simple reservations without relying on busy staff.
08 — Decision support
Comparisons
A practical view of what changes when the service is built around your workflow.
TheFork vs direct reservations
- TheFork: commissions on every booking — FRAI chatbot: direct reservations with zero commission.
- TheFork: you depend on their platform — FRAI: your own reservation system.
- TheFork: generic experience — FRAI: messages tailored to your style and rules.
Web form vs automatic system
- Form: guests don’t know if the booking is confirmed — Chatbot: instant confirmation.
- Form: no capacity control — Chatbot: reservation engine with configured availability rules.
- Form: doesn’t reduce no-shows — Chatbot: intelligent reminders and reconfirmations.
Phone calls vs automatic reservations
- Phone: constant interruptions — Chatbot: 24/7 reservation management.
- Phone: errors when writing down bookings — Chatbot: structured and reliable data.
- Phone: time-consuming — Chatbot: fully automated process.
09 — Before we start
Frequently asked questions
Direct answers to the questions that usually determine fit, scope, and responsibility.
01Is this a complete online reservation system for restaurants?+
Yes. It works as a full reservation engine via WhatsApp and web, with no commissions.
02Does it replace TheFork?+
It can partially replace its functions and reduce your dependence, increasing direct, commission-free reservations.
03Does it integrate with Odoo?+
Yes. Integration with Odoo is complete: capacity, shifts and customers.
04Can it manage waiting lists?+
Yes. It can add guests to a waiting list, notify them when a table is available and manage the order.
05Is it GDPR compliant?+
Yes. Guest data is handled securely and with proper consent.
06How long does implementation take?+
Between 1 and 3 weeks depending on your capacity and shift rules.
07Does it work in multiple languages?+
Yes. Spanish, English, Italian and more.
The operating boundary
Increase your direct reservations with zero commission
An automatic reservation engine via WhatsApp and web, with no intermediaries or commission fees. All running on infrastructure managed by FRAI.
No generic package. No disconnected pilot. One accountable path from scope to operation.