Operations
Monitored — logs, alerts, and backupsManaged sector system
Managed custom software for logistics operations that need more control
FRAI builds and operates systems for orders, tracking, incidents, portals, reporting, and integrations when standard software does not follow your real operation.
Improvements
Monthly — defined roadmapResponsibility
Build, operate, and improve01 — Operating context
Custom software for logistics and delivery
Start with the sector workflow and its constraints before choosing another platform.
Logistics operations depend on coordination, accurate data, and systems that do not fail during demand peaks.
FRAI designs custom software to connect orders, warehouse, carriers, end customers, and reporting, then operates it with hosting, monitoring, documentation, and support.
The goal is not another generic tool. The goal is a managed operating layer around your business logic.
02 — Operational friction
Where standard tools stop fitting
The recurring constraints that create manual work, weak evidence, and unclear ownership.
- 01
Orders and statuses spread across systems.
- 02
Customers asking for information that should be available.
- 03
Incidents without clear traceability.
- 04
Manual reports and limited operational visibility.
- 05
Dependence on spreadsheets or processes without a technical owner.
03 — System scope
What the system can include
A maintainable operating layer shaped around the sector rather than a disconnected feature set.
- 01
Tracking or client portal.
- 02
Incident and SLA management.
- 03
Integrations between ERP, WMS, TMS, and ecommerce.
- 04
Operational dashboards and alerts.
- 05
Automation or AI when it reduces errors or handling time.
04 — Operating outcome
What changes when the system has a clear owner
The intended operational direction. Final targets are defined from your baseline and system boundaries.
- 01
Custom operational or client portal.
- 02
Integrations with ERP, WMS, TMS, ecommerce, and messaging.
- 03
Tracking, incidents, and reporting with traceability.
- 04
ISO-ready controls for access, logs, changes, and backups.
- 05
Monthly improvements without building an internal software department.
06 — Applied capabilities
Systems this sector may need
Examples of sector-specific capabilities. Scope is confirmed against the real process before delivery.
01
Managed logistics portal
A custom portal for statuses, incidents, documentation, and customer communication.
02
Operational integrations
Connections between internal systems, carriers, ecommerce, and reporting.
07 — Technical boundary
Secure and documented operations
Controls support responsible operations; they do not replace company-wide certification or governance work.
We design and manage the system with monitoring, backups, role-based access, documentation, and change history.
FRAI does not certify ISO; we provide technical controls and evidence for the systems we manage.
- 01
Monitoring
- 02
Backups
- 03
Access control
- 04
Integrations
- 05
Documentation
08 — Before we start
Questions that determine fit and responsibility
Direct answers about integration, operating scope, compliance boundaries, and ongoing ownership.
01Can you integrate legacy tools?+
Yes, when there is a stable technical path: API, files, secure database access, or controlled integration. If it is not reliable, we flag it before building.
02Is the monthly fee unlimited development?+
No. It includes managed operations and defined improvement capacity. Larger changes are planned separately.
The managed boundary
Define your first managed logistics system
We review process, integrations, risks, and monthly operations.
No generic package. No disconnected pilot. One accountable path from sector workflow to operated software.