Operations layer
DeploySoftware hosting and maintenance
Software hosting and maintenance for business applications
Managed application hosting keeps the operating environment controlled: infrastructure, deployments, monitoring, logs, backups, restore procedures, runtime updates, and incident response. It is not commodity server space, and it does not replace application-level maintenance and planned product change.
Operations layer
MonitorOperations layer
Back upOperations layer
Maintain01
When hosting becomes an operations problem
Many business applications are online, but nobody has a clear operating record or maintenance process.
01
No clear deployment process
Changes are pushed manually or by one person, with weak rollback notes and unclear environments.
02
No monitoring or recovery routine
The company finds out about incidents from users, not from alerts, logs, or restore checks.
03
Hosting and maintenance are separate
The server may be online, but updates, backups, documentation, access, and incident handling are not owned.
02
What managed application hosting can include
Scope depends on the application, business criticality, current infrastructure, and whether FRAI already controls the codebase.
- 01
Application environments, deployments, domains, SSL, and access control
- 02
Uptime checks, logs, alerts, incident notes, and response paths
- 03
Database backups, restore checks, recovery notes, and data protection routines
- 04
Custom CRM hosting for application, database, dashboards, permissions, and workflow integrations
- 05
Runtime, platform, certificate, and infrastructure dependency updates
- 06
Integration monitoring for APIs, forms, CRM, ecommerce, WhatsApp, and internal tools
- 07
Operational runbooks, environment documentation, release records, and recovery procedures
03 — The operating boundary
FRAI does not host unknown software blindly
If the software was built by another supplier, FRAI first audits it. Hosting, monitoring, backups, and maintenance start only when the system can be understood and operated safely.
For custom CRM systems, this means checking the database, user permissions, integrations, dashboards, data exports, and restore path before moving the CRM into managed hosting.
04
Hosting and maintenance FAQ
These questions clarify the difference between server hosting and managed application responsibility.
Is this the same as normal web hosting?
No. This is managed application operations for business software: hosting, deployment control, monitoring, logs, backups, documentation, incident handling, and maintenance.
Can FRAI host software built by another company?
Only after an audit. FRAI first checks the repository, deployment process, dependencies, data, integrations, hosting, and operational risk.
What does software hosting and maintenance include?
It can include environments, deployments, domains, SSL, monitoring, logs, alerts, backups, restore checks, updates, access control, documentation, and support.
Does FRAI provide backups and recovery notes?
Yes, for systems under FRAI technical responsibility. Backup routines and recovery notes are part of making the application operable.
Can hosting be combined with monthly improvements?
Yes, but they are separate scopes. Hosting owns infrastructure, deployments, monitoring, backups, and recovery. Application fixes, workflow changes, integrations, and planned improvements are handled through the maintenance scope.
Can FRAI host and maintain a custom CRM?
Yes, when FRAI controls the application and data path. CRM hosting can include application hosting, database backups, restore checks, monitoring, logs, deployment control, integrations, documentation, and monthly improvements.
05
Related software paths
Hosting and maintenance connect to managed operations, audit, custom development, and maintenance.
01
Managed software operations
The full operating model for software FRAI builds, stabilizes, hosts, monitors, maintains, and improves.
02Custom software maintenance
Maintenance, updates, issue handling, documentation, and controlled changes for software under FRAI control.
03Software audit
Review the existing application before moving hosting or accepting operational responsibility.
04Custom software development
Build business software with hosting, monitoring, maintenance, and support planned from the start.