Commercial Pricing Policy

1. Indicative prices, VAT and proposals

Public prices are indicative business-to-business starting points, exclude VAT unless expressly stated otherwise, and are not quotations or binding offers. The accepted proposal or agreement defines the applicable price, scope, responsibilities, milestones, assumptions, exclusions and external costs.

2. Geographic baseline and expenses

The same EUR baseline applies to remote engagements in Spain, Italy and the European Economic Area. Unusual local requirements, currency exposure, travel, accommodation and on-site delivery are priced separately unless the proposal says they are included.

3. Definition, assessments and takeover-audit credit

The initial conversation is free. If the work is sufficiently clear, FRAI can prepare a proposal directly. When material questions remain, FRAI may recommend a paid definition or assessment first.

The focused takeover audit costs €1,500 plus VAT and covers the application, repository, environment, database and integration boundary stated in its proposal. If the client accepts FRAI implementation work on the same audited system within 60 days, the audit fee is credited once against FRAI implementation fees.

• The credit cannot exceed the implementation value, be exchanged for cash, or pay third-party or recurring costs.
• Expanded, multi-system, security, infrastructure or compliance assessments are separately scoped and receive no automatic credit unless their proposal says otherwise.
• The audit remains a paid standalone deliverable if no implementation follows.

4. Implementation payments and changes

Implementation is priced in defined phases. Each proposal states its payment milestones and acceptance criteria before work begins. New modules, changed requirements, delayed client dependencies or work outside the agreed boundary may change the schedule and require a written scope and price adjustment.

5. Recurring care and operation

Software care and operation starts from €225/month for a small, stable system with a defined operating boundary. It is not unlimited development or unrestricted support. The agreement states the applications and environments, monitoring, maintenance, support window, backup responsibilities, recovery expectations, improvement capacity and exclusions. Infrastructure, licences and usage-based third-party charges are excluded unless expressly included.

6. Data responsibilities

Every system FRAI operates has an agreed approach to access, backups, retention and recovery. FRAI takes operational responsibility for the safeguards and data-management activities included in the agreement.

The agreement identifies the systems and data in scope; ownership and controller or processor roles where applicable; access controls; backup, retention and recovery approach; export and deletion; service exit; relevant providers or subprocessors; and incident contacts. FRAI does not promise absolute data safety and is not responsible for client-controlled systems, credentials, data quality or third-party dependencies outside the written scope.

7. Term, cancellation and transition

Managed operation normally begins with a three-month stabilization and operating period, then continues monthly. After the initial period, ordinary cancellation requires 30 days' written notice. Critical arrangements may require a longer commitment where capacity or infrastructure is reserved.

Transition assistance, unusual exit work, data export beyond the agreed format, and infrastructure transfer are scoped separately. The agreement controls where a different term applies.

8. Urgent and out-of-hours work

Urgent engineering outside the agreed support window or scope is quoted separately or charged at an approved emergency rate. A critical arrangement includes only the incident coverage and response objectives written in its agreement. Third-party outages remain subject to the stated responsibilities and provider limitations.

9. Compliance support and audit readiness

FRAI can operate and document agreed technical controls and support audit readiness as a separately scoped service. Work may include control mapping, evidence registers, access reviews, change and incident records, backup evidence, remediation tracking and coordination with an external auditor or certification body.

FRAI does not act as the independent auditor or certification body, provide legal advice, or replace management's responsibility for governance, risk acceptance, privacy obligations and compliance decisions. Intensive audit preparation, certification projects, independent testing and material remediation are separate phases.

10. Price review and controlling terms

FRAI reviews the public registry quarterly with commercial and technical approval. A public change receives a new effective date and does not by itself alter an accepted proposal or agreement. If this policy and an accepted proposal or agreement differ, the accepted document controls for that engagement.