Terms of Use

Last updated: 18-05-2026

Welcome to FRAI’s website (frai.es). By accessing or using our site (including any content, functionality, and services such as the AI chat widget), you agree to these Terms of Use. Please read them carefully. If you do not agree with any part of these terms, you should not use our website.

1. Definitions

"FRAI" ("the Company", "we", "us", "our") refers to the owner and operator of this website, [FRAI Company Details]. "You" or "User" refers to any person or entity who visits, accesses, or uses our website. "Services" refers to FRAI's managed custom software services, including development, hosting, monitoring, maintenance, integrations, AI-enabled features where agreed, and any interactive features on the site (such as the chat assistant).

2. Use of the Website and Services

We provide our website for informational purposes about our company and services, and to enable potential clients to interact with us (for example, via the chat or contact forms). You agree to use the site only for lawful purposes and in accordance with these Terms. Specifically:

• Accuracy of Information You Provide: If you choose to enter information (for example, in the chat or a contact form), you agree to provide information that is accurate and belongs to you. Do not misrepresent your identity or affiliations.
• Permitted Use: You may view, download, and print content from our site for your personal or internal business use (for example, reading about our services or saving a copy for review). Any copies must retain any copyright or proprietary notices.
• Prohibited Use: You must not use the site in any way that causes harm to us or anyone. This includes (but is not limited to) the following prohibitions:
  • Do not attempt to gain unauthorized access to any part of the site, our servers, or any related systems (no hacking, password "mining", or any other illegitimate access).
  • Do not use the site to transmit any viruses, malware, or harmful code. You should not perform actions that would impair the site’s functionality (e.g., denial-of-service attacks).
  • Do not use any automated system (like bots, scrapers) to excessively request data or scrape content from the site, beyond what a normal human would do by using the site in a standard way. (Reasonable indexing by search engines is allowed, as long as it respects our robots.txt and doesn’t harm our service.)
  • Do not engage in any harassing, threatening, abusive, or defamatory behavior on the site (for example, if there are blog comments or chat interactions, they should remain professional and lawful).
  • Do not use our chat assistant or other features to upload or share content that is illegal, infringes intellectual property, is obscene, or otherwise objectionable. For example, you should not use the chat to distribute copyrighted material you don’t have rights to, or to engage in hate speech or spam.
  • Do not attempt to reverse-engineer or extract the source code of our AI systems or website software (except as allowed by mandatory law).

We reserve the right to suspend or terminate access for users who violate these rules or if we suspect any security risks.

3. Intellectual Property

• Our Content: All content on the FRAI website – including text, graphics, logos, icons, images, software, and other materials – is owned by us or our content licensors and is protected by intellectual property laws. We retain all rights, title, and interest in this content. You may not reproduce, distribute, modify, or create derivative works of our content without explicit prior written permission from us, except as allowed under Section 2 (Permitted Use) for personal use.
• Trademarks: The company name "FRAI," our logo, and any product or service names or slogans are trademarks or service marks owned by FRAI. You must not use these without our prior written consent. All other names or marks mentioned on the site (for example, the names of third-party tools like "Google Analytics") are the trademarks of their respective owners and are used on our site for identification purposes only.
• Your Feedback: If you choose to provide feedback or suggestions to us (for example, ideas to improve our website or services), you agree that we can use and share such feedback for any purpose without compensating you. You grant us a worldwide, irrevocable, sublicensable license to incorporate and use any feedback you provide.

4. Chatbot and AI Services

Our site features an AI-powered chatbot designed to assist you (for example, by answering questions about our services or gathering your project requirements). Please be aware:

• Automated Responses: The chat’s responses are generated by an AI. While we strive to ensure it’s helpful and accurate, it might occasionally provide incorrect or imprecise information. Use your own judgment when taking advice from the AI, and verify critical information by contacting a human representative. (See our “AI Disclosure” for more details on this.)
• No Professional Advice: Information given by the chatbot or in any content on our site is for general informational purposes. It should not be taken as professional consulting or legal advice for your specific situation. For personalized advice or detailed guidance, please contact us directly or seek appropriate professional consultation.
• User Inputs: You are responsible for the content you input into the chat. Do not input personal data that you are not comfortable sharing. While we have a Privacy Policy governing how we handle data, you should avoid sharing sensitive information (like passwords, personal IDs, health or financial details) in the chat. If you do provide project-related data, make sure you have the right to share it.
• Chat Moderation: We reserve the right to review chat logs (as outlined in the Privacy Policy) for quality and to ensure compliance with these Terms. If the chat is abused (e.g., someone using it to send unlawful content), we may intervene or ban that user’s access to the chat.

5. Disclaimer of Warranties

Our website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, FRAI disclaims all warranties of any kind, whether express or implied, regarding the website and the information or services provided through it. This includes but is not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the site will be available 100% of the time or error-free. (For example, there might be downtime for maintenance or unforeseen technical issues.)

We do not guarantee that any content (including AI chatbot answers or downloadable materials) is accurate, complete, or useful. While we aim to keep information up-to-date, there may be occasional inaccuracies or out-of-date info. Use the information at your own discretion.

We do not warrant that the site is free of viruses or other harmful components, but we do take security measures seriously (see Privacy Policy’s Security section). It’s always good practice for users to use up-to-date antivirus software as well.

6. Limitation of Liability

To the extent permitted by applicable law, FRAI (and its owners, employees, and affiliates) will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of (or inability to use) the website or services. This includes, for example, damages for lost profits, lost data, business interruption, or loss of goodwill, even if we have been advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability will be limited to the minimum extent permitted by law.

To be clear: In no event shall our total liability to you for all claims arising under these Terms exceed the amount of €100 (Euro) or the equivalent in your local currency. Many users pay nothing to use the site, and this cap reflects that the site is provided largely free-of-charge for browsing information. These limitations apply whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory.

7. Indemnification

You agree to indemnify and hold harmless FRAI and its affiliates, officers, agents, and employees, from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in any way connected with your violation of these Terms, or your use of the site (including any content you submit or actions you take through the chat or site).

8. Third-Party Links and Services

Our website may contain links to third-party websites or use integrations (like maybe a map or scheduling tool provided by a third party). These third-party sites or services are not controlled by FRAI, and we are not responsible for their content or any consequences of your visiting them. Clicking on those links is at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit. For example, if we have a blog that links to an article on another site, or a social media icon that takes you to our profile on another platform, note that those platforms have their own terms of use.

9. Modifications to the Terms or Site

We may revise these Terms of Use from time to time. The most current version will always be posted on our website (check the “last updated” date). If we make substantial changes, we may notify users via a notice on our website or by other means. By continuing to use the site after changes become effective, you agree to the revised Terms. If you do not agree, you should stop using the site. We also reserve the right to update, change, or discontinue any part of the website or services at any time. For instance, we may add or remove features, or take down content. We are not liable if for any reason all or part of the site is unavailable at any time.

10. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of Spain (since FRAI will be registered in Spain), without regard to its conflict of law principles. This means the interpretation and enforcement of these terms will follow Spanish law. If any disputes arise between you and FRAI in connection with your use of the website or these Terms, we encourage amicable resolution. However, if a legal dispute does occur, it will be subject to the jurisdiction of the courts of [Madrid, Spain] (or the appropriate jurisdiction in Spain where the company is registered). We choose Madrid as a convenient forum, given that is where the company will likely operate.

Note: If you are accessing the site from outside Spain, you are responsible for compliance with local laws. But these Terms are still governed by Spanish law, and by agreeing to them, you consent to the jurisdiction of Spanish courts for any dispute (except where an overriding consumer protection law in your country gives you the right to sue in your home jurisdiction; these Terms are not meant to override any such rights if applicable).

11. Miscellaneous

• Entire Agreement: These Terms of Use (together with any other documents explicitly referenced within, like our Privacy Policy, Cookie Policy, AI disclosure) constitute the entire agreement between you and us regarding the use of the site. They replace any prior agreements or communications about the site.
• Severability: If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the rest of the Terms will remain in full effect.
• No Waiver: If we don’t enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
• Assignment: You may not assign or transfer your rights or obligations under these Terms to anyone else without our written consent. We may assign our rights and obligations (for example, in the case of a company reorganization, or a transfer of ownership of this website to another entity).
• Headings: Section headings are for convenience only and have no legal effect.

12. Contact Information

If you have any questions about these Terms, or need to contact us for any reason related to the site, please reach out to:

Email: hi@frai.es

By using our site, you acknowledge that you have read, understood, and agree to these Terms of Use. Thank you for visiting FRAI’s website and respecting these guidelines.